Written by: Ariel Verber
Product Designer, Write & Creator of Felipe for Sketch
When we discuss, teach or practice the goals of UX design, we usually focus on enhancing user satisfaction with a product. The core values for this goal include empathy, ethics, and usability, which are all crucial in order for us to successfully enhance user satisfaction.
But while mastering user experience design is important, CEOs and Product Managers of private companies usually hire UI/UX designers for a very specific end goal: Helping the business grow.
This is usually achieved by increasing crucial business metrics: conversion rates, retention (loyalty), improving brand perception, and more.
Designers who don’t understand that don’t have a good chance of getting a seat at the table. They would keep talking about goals that are very rarely appreciated by top-level executives, and it makes total sense.
Finding the right balance
Often, user experience and business goals go hand in hand. A simple & clear pricing page would most likely save time and unnecessary headaches to the user, and also increase the conversion rate. Everybody wins.
Sometimes, they don’t — making it too easy to cancel a subscription might make some unsatisfied users feel a positive relief, but also increase cancellation rate and the company would lose a significant amount of money.
On the other hand, making it very hard to cancel a subscription would negatively affect the lives and bank accounts of the people you should care about the most, your users (I’m looking at you, Apple).
A good product designer is required to find the best balance between these two goals —for example, making it easy enough to cancel the subscription, while still aiming to maximize the number of users who willingly choose to stay.
Dropbox has an interesting method to do just that. They let you cancel your subscription, but first ask you some question regarding what went wrong with their services, attempting to offer solutions for your problems. Cancellation is still a few clicks away, so they were trying to optimize revenue while still being user-centric.
Digital Marketing is a measurable medium of brand communication that encompasses all the digital devices existing in the modern world.
It is primarily used for increasing brand recognition and awareness but has the ultimate intent of driving a brand’s sales.
With the advent of the internet, everything about the world changed, this having a maximum impact on consumer behavior.
Since after the internet, people preferred to spend more of their time in the digital space, marketers took notice and shifted their focus from employing the traditional form of marketing to resorting to digital marketing tactics.
Even today based on a report of Pew Research Center there is a steady increase in the usage of internet by people.
Accounting for a 5% rise in spending more time in the digital space in the last 3 years.
The quality of being measurable besides being thousand times more effective as compared to the traditional marketing practices is what made digital marketing, the favorite form of marketing for the marketers.
If you are still feeling cynical about the extent of impact digital marketing has today just go through the following interesting facts:
According to Statista, the total spends on the digital Ad across the globe is expected to hit a staggering $335 billion by the year 2020.
Now, that you have an idea about what digital marketing is and the extent to which it has become a key ingredient in deciding a brands’ success, let’s straight away dive into its various types so that you get a lucid picture on how digital marketing actually is able to achieve its great feats.
Types of Digital Marketing
1. Search Engine Optimization
Search Engine Optimization or SEO is the most popular form of digital marketing practice with whom most people are familiar with. SEO, as the name suggests, involves practices that optimize the ability of a website to be ranked higher on the search engine page results. Unlike the paid form of featuring a website, it strives to achieve the said result in the organic list of search engine pages. This, in turn, translates to having an improved reach, visibility, and Alexa scores. Further, the reason that makes ranking higher in the search result list essential is the fact that website links shown in the first page itself capture most of the internet traffic. This again means more awareness, activity, lead generation and ultimately conversion.
Some of the SEO practices that enhance a website’s authority and recognition are:
2. Social Media Marketing
Social Media Marketing (SMM) is the latest form of digital marketing that is delivering promising results.
It mainly involves utilization of the power of social media platforms like Facebook, LinkedIn, Pinterest, Snapchat, Twitter, and YouTube, etc along with some popular discussion forums, niche networks, and dynamic blogs that can influence consumer perception about brands.
Some effective ways in which SMM can be carried out are:
When these main points are sorted out the next steps involve choosing the suitable KPIs to measure the campaign progress, posting relevant content, scheduling posts, and finally analyzing the results achieved to implement or withdraw some actions.
3. Search Engine Marketing and Pay Per Click
Search Engine Marketing is one of the popular forms of digital marketing that can be thought of as buying web traffic to a particular website.
Similar to SEO, SEM also increases the reach, visibility, and conversion rate of a brand.
However, the difference in both lies in the fact that SEO is an unpaid form of achieving the said objectives and SEM mainly involves the paid forms.
SEM is the primary type of digital marketing which is known by many names such as Paid search advertising, Paid search ads, pay-per-call (PPC), pay-per-click (PPC), cost-per-thousand impressions (CPM), and cost-per-click (CPC).
SEM which is also synonymous to PPC is the fastest way of ensuring a huge volume of traffic to one’s website and highlighting one’s products and services.
The formula by which the PPC can be determined is:
Pay per click ($) = Advertising cost ($) / Number of clicks on ads
4. Content Marketing
Content marketing can be defined as a digital marketing strategy that possesses the potential to convert the traffic into valued customers by means of relevant content in the form of posts, blogs, videos, infographics, e-books, and others.
Some of the main points that content marketing focuses on are attracting, engaging, and informing the audience about the brand and persuading them to take the desired action.
This form of digital marketing involves several steps that start from crafting, designing and publishing the content to later also proceeding to include distribution and promotion.
Some of the important points that can decide the level of impact a content marketing strategy has:
The second step involves carrying out persona research so that it becomes easy to define the lines in which the content is supposed to be.
Then zero in on the best type of the Content Management System and determine the best form of content that delivers the brand’s message.
Starting a blog and regularly posting in it is a great way to draw traffic and build a loyal base of audience.
Lastly, interact with the audience through answering queries and posting comments.
Summer has tons of experience in all realms of marketing. Her favorite is Search Engine Optimization and trying to figure out what Google is up to next.